Privacy Policy

SveaSoft Systems AB ("we", "our", or "us") is committed to protecting the privacy of our clients, website visitors, and users of our software and services. This Privacy Policy outlines how we collect, use, disclose, and protect information when you interact with our online platform, utilize our hotel management software, engage with our consulting and integration services, or otherwise communicate with us.

By using our services, you agree to the collection and use of information in accordance with this policy.

Information We Collect

We collect various types of information for different purposes to provide and improve our services to you. The types of information we collect include:

• Information You Provide Directly to Us: We collect information that you voluntarily provide when you create an account, register for our services, request a demo, contact customer support, participate in training, or engage in other activities on our site or through our services. This may include:
  • Contact information (e.g., your name, company name, job title, postal address)
  • Account credentials (e.g., usernames, passwords, if applicable)
  • Payment information (e.g., billing address, processed by secure third-party payment processors)
  • Information provided in support requests or other communications (e.g., details about issues, questions, feedback)
  • Information necessary for staff training and onboarding related to our software solutions.
• Information Collected Automatically: When you access or use our online platform and software, we may automatically collect certain information about your device and usage patterns. This information may include:
  • IP address
  • Browser type and version
  • Operating system
  • Referral sources
  • Pages visited on our site, time spent on those pages
  • Date and time of access
  • Unique device identifiers
  • Usage data related to our software (e.g., features used, performance metrics, errors, configuration settings) for service improvement, data analytics, and troubleshooting.

  This data is primarily collected through cookies, web beacons, and similar tracking technologies. You can manage your cookie preferences through your browser settings.

How We Use Your Information

SveaSoft Systems AB uses the collected data for various purposes, primarily to deliver and enhance the software and consulting services we provide:

• To provide, operate, and maintain our hotel management software, cloud-based property management solutions, and related services.
• To process transactions and manage your account.
• To provide technical support, system implementation and integration services, and respond to your inquiries.
• To improve, personalize, and expand our services, including developing new features and functionalities and offering customization and development services.
• To understand and analyze how our services are used.
• To communicate with you, including sending service updates, security alerts, and administrative messages.
• To conduct staff training and onboarding activities for our hotel management solutions.
• To monitor the usage of our service and detect, prevent, and address technical issues.
• To comply with legal obligations and enforce our terms and conditions.
• For data analytics and reporting purposes related to service usage, performance, and insights for hotels.

How We Share Your Information

We may share your information in the following situations and with appropriate safeguards:

• With Service Providers: We may engage third-party companies and individuals to facilitate our services, provide services on our behalf (e.g., hosting, data storage, payment processing, analytics, customer support), or assist us in analyzing how our services are used. These third parties will have access to your personal data only to perform these tasks on our behalf and are obligated not to disclose or use it for any other purpose.
• For Legal Compliance and Protection: We may disclose your information where required to do so by law or in response to valid requests by public authorities (e.g., a court or a government agency). We may also disclose your information to protect the rights, property, or safety of SveaSoft Systems AB, our clients, or others.
• Business Transfers: If SveaSoft Systems AB is involved in a merger, acquisition, or asset sale, your personal data may be transferred. We will provide notice before your personal data is transferred and becomes subject to a different Privacy Policy.
• With Your Consent: We may disclose your personal information for any other purpose with your explicit consent.

Data Retention

We will retain your personal data only for as long as is necessary for the purposes set out in this Privacy Policy, typically for the duration of your contractual relationship with us and for a reasonable period thereafter to fulfill legal obligations, resolve disputes, and enforce our agreements. Usage data is generally retained for a shorter period, unless this data is used to strengthen the security or to improve the functionality of our service, or we are legally obligated to retain this data for longer time periods.

Your Data Protection Rights (GDPR)

As a company operating in Sweden and serving clients within the EU/EEA, we adhere to the General Data Protection Regulation (GDPR). If you are a resident of the European Economic Area (EEA), you have certain data protection rights. We aim to take reasonable steps to allow you to correct, amend, delete, or limit the use of your personal data.

Subject to certain conditions, you have the following rights:

• The Right to Access: You have the right to request copies of your personal data.
• The Right to Rectification: You have the right to request that we correct any information you believe is inaccurate or complete information you believe is incomplete.
• The Right to Erasure ("Right to Be Forgotten"): You have the right to request that we erase your personal data, under certain conditions.
• The Right to Restrict Processing: You have the right to request that we restrict the processing of your personal data, under certain conditions.
• The Right to Object to Processing: You have the right to object to our processing of your personal data, under certain conditions.
• The Right to Data Portability: You have the right to request that we transfer the data that we have collected to another organization, or directly to you, under certain conditions.
• The Right to Withdraw Consent: Where our processing is based on your consent, you have the right to withdraw your consent at any time. This will not affect the lawfulness of processing based on consent before its withdrawal.

If you make a request, we have one month to respond to you. If you wish to exercise any of these rights, please contact us using the details provided at the end of this policy.

You also have the right to lodge a complaint with a supervisory authority, particularly in the Member State of your habitual residence, place of work, or where an alleged infringement of the GDPR occurred.

Security of Your Information

The security of your data is paramount to us. We implement a variety of technical and organizational security measures to maintain the safety of your personal data when you place an order or access your personal data. We use secure servers and employ encryption technologies where appropriate, especially for cloud-based property management solutions. While we strive to use commercially acceptable means to protect your personal data, no method of transmission over the Internet or method of electronic storage is 100% secure. Therefore, we cannot guarantee its absolute security.

International Data Transfers

Your information, including personal data, may be transferred to — and maintained on — computers located outside of your state, province, country, or other governmental jurisdiction where the data protection laws may differ from those of your jurisdiction. If you are located outside Sweden and choose to provide information to us, please note that we transfer the data, including personal data, to Sweden and process it there. By submitting your personal data, you agree to that transfer. SveaSoft Systems AB will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this Privacy Policy and no transfer of your personal data will take place to an organization or a country unless there are adequate controls in place including the security of your data and other personal information.

Third-Party Links

Our online platform may contain links to other sites that are not operated by us. If you click on a third-party link, you will be directed to that third party's site. We strongly advise you to review the Privacy Policy of every site you visit. We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party sites or services.

Children's Privacy

Our services are not intended for anyone under the age of 18 ("Children"). We do not knowingly collect personally identifiable information from anyone under the age of 18. If you are a parent or guardian and you are aware that your Children has provided us with personal data, please contact us. If we become aware that we have collected personal data from children without verification of parental consent, we take steps to remove that information from our servers.

Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page. We will let you know via email and/or a prominent notice on our service, prior to the change becoming effective. You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.

Contact Us

If you have any questions about this Privacy Policy, please contact us: